Privacy Policy

Last Updated: May 2026

Active Mobility respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, products, and services.

Who We Are

Active Mobility operates this website and online store to provide mobility, healthcare, aged care, and assistive technology products and services throughout Australia.

Our online store is powered by Shopify.

Personal Information We Collect

We may collect personal information including:

• Name
• Address
• Delivery and billing information
• Phone number
• Email address
• Payment and transaction details
• Order history
• Communications with our team
• Device, browser, and website usage information

How We Collect Information

We may collect personal information when you:

• Purchase products from us
• Contact us by phone, email, or online forms
• Subscribe to updates or marketing communications
• Use our website or online services
• Interact with us through social media or customer support

Certain information may also be collected automatically through cookies and website analytics tools.

How We Use Your Information

We use your personal information to:

• Process and deliver orders
• Provide customer support
• Manage warranties, repairs, and returns
• Improve our products and services
• Communicate with you about orders or enquiries
• Send marketing communications where permitted by law
• Protect against fraud and security risks
• Meet legal and regulatory obligations

Shopify & Third-Party Services

Our online store is hosted by Shopify, which provides the ecommerce platform used to process orders and payments.

We may also use trusted third-party providers for:

• Payment processing
• Shipping and delivery
• Website hosting
• Marketing and analytics
• Customer support services

These providers may have access to personal information only where necessary to perform services on our behalf.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support marketing activities.

You can choose to disable cookies through your browser settings; however, some website functionality may be affected.

Marketing Communications

If you subscribe to receive updates or marketing communications, you may opt out at any time using the unsubscribe link in our emails or by contacting us directly.

Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we aim to use commercially acceptable security measures, no online system can guarantee absolute security.

Access & Correction

You may request access to personal information we hold about you and request corrections where necessary.

To make a privacy request, please contact us using the details below.

Disclosure of Information

We do not sell personal information to third parties.

We may disclose personal information where required to:

• Process orders and deliveries
• Provide services you request
• Comply with legal obligations
• Protect the rights, safety, or property of Active Mobility, our customers, or others

Third-Party Websites

Our website may contain links to external websites. Active Mobility is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on this website.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact:

Active Mobility
721 Port Road, Woodville Park SA 5011
📧 reception@activemr.com.au
📞 08 7220 0650

Active Mobility — Keeping SA Active