Shipping Policy

Last Updated: May 2026

At Active Mobility, we aim to provide reliable and efficient delivery services across Australia.

This Shipping Policy outlines important information regarding order processing, freight, delivery, and customer responsibilities.

Order Processing

Orders are generally processed within 1–3 business days following payment confirmation, unless otherwise advised.

Certain products, including special-order items, customised equipment, or supplier backorders, may require additional processing time.

Customers will be contacted if significant delays are expected.

Shipping Costs

Shipping and delivery costs are the responsibility of the customer unless otherwise stated in writing or included as part of a promotional offer.

Shipping costs are calculated at checkout or quoted separately depending on the size, weight, and delivery location of the order.

Additional freight charges may apply for:

• Large or bulky items
• Regional or remote delivery locations
• Special handling requirements
• Urgent or express freight requests

Delivery Timeframes

Estimated delivery times may vary depending on:

• Product availability
• Supplier lead times
• Delivery location
• Freight carrier schedules

Delivery estimates are provided as a guide only and are not guaranteed.

Active Mobility is not responsible for delays caused by third-party freight providers, supply chain disruptions, weather events, or circumstances outside our reasonable control.

Delivery Conditions

Customers are responsible for ensuring delivery details are accurate and that appropriate access is available for delivery.

Additional charges may apply where:

• Redelivery is required
• Incorrect delivery information is provided
• Delivery access is restricted
• Special delivery arrangements are requested

Risk in goods passes to the customer upon delivery.

Damaged or Missing Deliveries

Please inspect all deliveries upon receipt.

If your order arrives damaged, incomplete, or incorrect, please contact Active Mobility as soon as possible and preferably within 48 hours of delivery.

Where required, photographic evidence may be requested to assist with freight or warranty claims.

Authority to Leave

If authority is provided for goods to be left unattended at the delivery address, Active Mobility and the freight provider are not responsible for loss, theft, or damage occurring after delivery.

Large Mobility & Healthcare Equipment

Certain mobility, rehabilitation, or healthcare products may require:

• Special freight arrangements
• Installation or setup assistance
• Additional delivery charges
• Extended delivery timeframes

Our team will contact you where applicable to discuss delivery requirements.

Returns & Return Shipping

Where a return is approved under our Refund Policy:

• Customers are responsible for return shipping costs unless otherwise required under Australian Consumer Law
• Returned items must be securely packaged to avoid damage during transit
• Active Mobility may refuse returns damaged during return freight due to inadequate packaging

For products with a major failure under Australian Consumer Law, Active Mobility will meet its legal obligations regarding repair, replacement, refund, and any applicable freight responsibilities.

Contact Us

If you have any questions regarding shipping or delivery, please contact:

Active Mobility
721 Port Road
Woodville Park SA 5011
Australia

📧 reception@activemr.com.au
📞 08 7220 0650

Active Mobility — Keeping SA Active