Terms of Service

Last Updated: May 2026

Welcome to Active Mobility. These Terms of Service govern your use of our website, online store, products, and services.

By accessing or using this website, purchasing products, or interacting with our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services.

1. About Us

Active Mobility operates this website and online store to provide mobility, healthcare, aged care, rehabilitation, and assistive technology products and services throughout Australia.

Our online store is powered by Shopify.

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian
• Information you provide is accurate and current
• You will use this website lawfully and responsibly
• You will not misuse, disrupt, or interfere with the operation or security of the website

We reserve the right to suspend or terminate access where misuse or unlawful activity is identified.

3. Product Information

We aim to ensure all product descriptions, images, specifications, and pricing are accurate; however:

• Product colours and appearance may vary depending on device displays
• Product specifications may change without notice
• Availability may vary from time to time
• Errors or omissions may occasionally occur

Active Mobility reserves the right to update, discontinue, or limit products at any time without notice.

4. Orders & Payments

By placing an order, you are making an offer to purchase products from Active Mobility.

Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders where necessary, including where:

• Products are unavailable
• Pricing or listing errors occur
• Fraud or suspicious activity is suspected
• Payment cannot be processed

All prices displayed are in Australian Dollars (AUD) unless otherwise stated.

Payment must be received before orders are dispatched.

5. Shipping & Delivery

Delivery timeframes provided are estimates only and are not guaranteed.

Active Mobility is not responsible for delays caused by freight providers, weather events, supply chain interruptions, or circumstances outside our reasonable control.

Risk in products passes to the customer upon delivery.

6. Returns, Refunds & Australian Consumer Law

Returns and refunds are governed by our Refund Policy and Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to repairs, replacements, or refunds where products have a major failure or do not meet consumer guarantees.

7. Product Information & Clinical Advice

Information provided on this website is general in nature and is not intended to replace professional medical, occupational therapy, physiotherapy, or clinical advice.

Customers should seek appropriate professional guidance to ensure products are suitable for their individual needs, medical condition, and circumstances.

Active Mobility does not guarantee that any product is clinically suitable for every individual user without appropriate assessment.

8. Intellectual Property

All content on this website, including logos, branding, images, graphics, text, product descriptions, and website design, is owned by or licensed to Active Mobility and protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially use any content without prior written permission.

9. Third-Party Services & Links

This website may contain links to third-party websites, services, or tools.

Active Mobility is not responsible for the content, privacy practices, products, or services of third-party websites.

Use of third-party websites is at your own risk.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection and handling of personal information as outlined in our Privacy Policy.

11. Website Availability

We aim to maintain uninterrupted website access; however, we do not guarantee that the website will always be available, secure, or error-free.

We may update, suspend, or modify the website or services at any time without notice.

12. Limitation of Liability

To the maximum extent permitted by law, Active Mobility is not liable for any indirect, incidental, special, or consequential loss arising from the use of our website, products, or services.

Where liability cannot be excluded under law, our liability is limited to:

• Repairing or replacing the product
• Resupplying the service
• Refunding the purchase price
• Paying the reasonable cost of replacement or repair

as determined under Australian Consumer Law.

13. Governing Law

These Terms of Service are governed by the laws of South Australia, Australia.

Any disputes relating to these Terms or use of the Services will be subject to the exclusive jurisdiction of the courts of South Australia.

14. Changes to Terms

Active Mobility may update these Terms of Service from time to time.

Updated versions will be published on this website and become effective upon publication.

Continued use of the website constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Active Mobility
721 Port Road
Woodville Park SA 5011
Australia

📧 reception@activemr.com.au
📞 08 7220 0650

ABN: [INSERT ABN]

Active Mobility — Keeping SA Active